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​"We’ve always been firm believers in treating customers as we would like to be treated"– Ian Bruton 

Ian & Henry


Return & Exchange Policy

​In case you've changed your mind about your purchase, our straightforward refund/ exchange policy will reassure you.
Raleigh Bikes purchased through us qualify for a 14-day bike returns policy. This gives you a chance to test out your new bike and make sure it’s perfect for you. If you change your mind within this two-week period, simply get in touch with us and we'll you organise a return. You may return a bike for a full refund or to exchange for another size. 

Customer Care

We make all efforts to display the colors and images of products that appear on our SHOP as accurately as possible. We cannot, however,  guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products to any person. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. As stated on the shop page we do not ship products and you must come in store or call us to order. 

Pricing Policy

Prices for products on this site are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. We reserve the right to refuse service to anyone for any reason at any time.

Payment through our Click Collect & Ride

We strive to provide you with a flawless shopping experience. We accept all major credit cards - please be sure to see a confirmation email for your order to verify it has been processed. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

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